[Ilugc] [Slightly OT]: Sify broadband problems

[Sivasankar Chander]

One commercial user's troubles with Sify broadband (slightly reformatted) -
(the main issue, apart from poor connectivity, is the risk from unregulated
exposed wiring which could quite easily come into contact with HT lines.
On this ground alone, BSNL DataOne wins hands down):

>  
> We have been one of the unfortunate consumer, who had opted for the SIFY
> broadband. We got the connection through their franchisee, Mr Venkatesan,
> who was/is a cable TV distributer. 
>  
> We were shocked on 09/12/04 to find that our server, the monitor connected
> to the server, the harddisks and mother board of the server, the printer
> connected to the server and our own microprocessor based boards connected
> to the same MCB, and the MCB- all of them failed after smoke and some
> explosive noise. 
>  
> We got the list of dmaged equipment liste and signed by SIFY's franchisees.
> But after more than two months of haggling, franchisee claims that they are
> not liable, as  HIGH VOLTAGE (440 V) THROUGH DATA CABLE WAS AN ACCIDENT -
> SIFY CALIMS THAT WE ARE DEALING ONLY WITH FRANCHISEE AND THEY ARE NOT LIABLE. 
>  
> The moral is, if you have a sify connection,  you could lose your computer,
> printer and peace - no one would be liable. 
>  
> we are trying to take this up in consumer forum - and anyone else having
> similar problems, please take action before it is too late. 
>  
> [name and address snipped]
>  
> ---------------------------------------------------------------------------
>  
> p.s : some more lamentations for those who have the patience.
>  
>  
> Right from the day one, the coneection was never fully comfortable, though
> we had allowed them to locate their hub in our premises, providing free
> power. Most of the times, the connection would be extremely slow and for
> considerable durations, there would be no connection - 
>  
> for those techies, some times we would not even be pinging the gateway, some
> times gateway - yes, but SIFY server - NO, and if one is lucky to reach sify
> server, then no other page would open.  - in the middle of chat, the
> connection would go, from the inbox of yahoo mail on ma wait eternally to
> reach the compose mail etc., etc., - you cold wonder if the other side has
> problem or sify connection is off - and never be the wiser, though the
> probabiltiy is SIFY.
>  
> The joke in our office is "subject to sify, we would send the email. "
>  
> We had to resort to vsnl dialup regularly, to send the urgent mail. These
> were all taken as routine in growing indian environment. 
>  
> The connection from sify was through our server, and the net was accessible
> to everyone in our office. 
>  
> Till we had the explosion, the franchisee would come and disturb us any time
> in the day or night forattending somethinf or the other in their hub - But
> once the problem occured, and the failed materials were collected by the
> franchisee, we would not even hear of them.
>  
> ---------------------------------------------------------------------------