[Ilugc] COMMERCIAL OT - ITIL

Ramabadran Seshadri Iyengar seshadri.ramabadran at trimentus.com
Tue Dec 30 13:08:50 IST 2008


Trimentus Technologies offers the ITIL v3 Training
A Program to prepare you for the Foundation Examination and goes much beyond



 
CONTENTS
 § Introduction
     •  Defining IT Service Management
     •  Reviewing the structure and scope of the Foundation Certification
Examination
     •  People, process, technology and partners
 § ITIL Concepts
     •  Service Management as a Practice
     •  Concepts of Service Management
     •  The Service life cycle
 § Service Strategy
     •  Define Market
     •  Develop Offering
     •  Develop Strategic Assets
     •  Plan for Execution
 § Service Design
     •  Service Catalog Management
     •  Service Level Management
     •  Capacity Planning
     •  Availability Planning
     •  IT Service Continuity Planning
     •  Information Security Planning
     •  Supplier Management
 § Service Transition
     •  Transition Planning & Support
     •  Change Management
     •  Service Asset and Configuration Management
     •  Release and Deployment Management
     •  Service Validation and Testing
     •  Service Evaluation
     •  Knowledge Management
 § Service Operation
     •  Event Management
     •  Incident Management
     •  Request Fulfillment
     •  Problem Management
     •  Access Management
 § Continuous Service Improvement
     •  Service Reporting
     •  Service Measurement
     •  ROI of Services
     •  Service Level Management
 § Review Program and Exam Tips
 § Mock Exam

 

Trainer Profile

 

Dr S Ravichandran, an eminent Technocrat and Scientist of international
repute, started his career with the Indian Government at Atomic Energy
Commission and Nuclear

Power Corporation and served as a Scientific Officer for 18 years. He is
presently the Chairman, CEO and Chief Scientist of Trimentus Technologies,
Chennai & US. Dr Ravi has contributed invaluably to the field of process and
quality engineering through this in-depth knowledge, intellectual integrity,
unparalleled linguistic style and perseverance coupled with innovation.

 

Among his various other educational qualifications such as ME, MBA, ITIL V3
Foundation and CSQA, Dr Ravi has also obtained his Ph.D in
Physics/Engineering (lnter Disciplinary). He has been conferred with the
title “Professor Emeritus” by MGR Engineering Deemed University and Member
of Board & Research studies of Anna University, Coimbatore. He is also an
Information Technology Advisor for many other prominent engineering
colleges, visiting faculty for several universities at various levels of
education, PhD examiner

and mentor at institutions such as BITS Pilani etc. He has been carrying out
several courses in many prominent universities and colleges as a specialist
guest faculty. Many

of these courses include subjects such as Process Improvement, Software
Engineering, Project Management, Statistical Process Control, Total Quality
Management, Business Process Re-engineering, Operations Research etc. He has
worked in different industries and is familiar with both IT and Non-IT
application of process improvement models.

 

Dr Ravi is a well known Software Quality Expert and an advisor to many
organizations worldwide, over 20 countries which include China, Brazil,
Taiwan, Philippines, Japan, USA, UK, Middle East, Malaysia, Singapore,
Vietnam, Greece and his home country India and many others. He has certified
more than 100 companies worldwide which include HP, AIG, Panasonic,
Cognizant Technology Solutions, Accenture, Polaris, IBM, and many others. In
India, he has been the leader for SPIN (Software Process improvement
Network) forum, Chennai chapter; Speaker for Confederation of Indian

Industry (CII) and Center for Reliability; Certified ISO 9000 Lead Assessor
(QA) and has presented over 100 Technical Papers in various topics ranging
from Atomic Physics,

Software Engineering, Quality assurance, Process improvement etc, in
International and National Journals, Seminars and Conferences. His
publications have been widely acclaimed for their scientific and in-depth
knowledge content. Internationally, he has been the reviewer for prominent
conferences and certifications. He has also been selected as a reviewer for
CISA (Certified Information System Auditor) course manual of the Information
Systems Audit and Control Association (ISACA), USA. He has proctored various
CSQA Programs in India.

 

He has also mentored over 75 Post Graduate and 8 PhD Thesis research
initiatives by students. He was presented the science award by Indian
Science Monitor (ISM), Chennai in Jan 2006.

 

 

P M Shareef:

·          Has a M.B.A (Gold Medallist) in Information Systems from PSG
College of Technology (Autonomous) and a B.Tech (Honors) (Gold Medallist) in
Production Engineering, from Government Engineering College, Calicut
University, Kerala, India. 

·          Is a SEI Authorised High Maturity Lead Appraiser for CMMI from
SEI, Pittsburgh, USA

·          Is an ITSQC Authorised eSCM Lead Evaluator

·          Is a Certified Information System Manager (CISM), ITIL v3
Foundation , Certified Information System Auditor (CISA) from ISACA, USA and
Certified Software Quality Analyst (CSQA) from QAI, USA.

·          Is a Certified BS 7799-2: 2002 Lead Auditor from BSI

·          Is a Post Graduate Diploma in Financial Management (PGDFM),
IGNOU, India

·          Is a Certified ISO 9000/TickIT Internal Quality Auditor

·          Has over 09 years of experience in the IT industry

·          Instrumental and key player in the achievement of ISO 9001
certification for more than 03 software companies. 

·          Consulted, coordinated and participated as Assessment/Appraisal
Team Member for more than 07 SW-CMM/ CMMI (Staged & Continuous) based high
maturity/capability CBA-IPI/ SCAMPI Class A

·          Assessment Team Member (ATM) for People CMM Level 3 assessment

·          Has established a distinguished recognition on integrated
software process definition and training (awarded best trainer) for ISO
9001:2000, Software CMM, CMMI and People CMM, its implementation and
continuous process improvement. 

·          Professionally as software process improvement consultant, he has
undertaken and successfully completed various software process-engineering
consultancy and research assignments as part of Einstein Research Laboratory
(ERL). 

·          Is coordinating the organization wide Process Definition, and
participating in the Metrics collection and analysis and arriving at
organization baselines, Internal quality audits and audit analysis and
Imparting training on Quality concepts and Software engineering concepts and
role based training.

·          Has worked with well-established and quality focused
organizations like TVS, Polaris Software Lab., SSI Technologies, etc. 

·          Shareef has presented, published and co-authored over 10
technical papers in the national and international conference and journals.

·          As a team and individually has won various laurels and awards in
SPIN, AU-TVS, etc industry participated competitions

·          Has special interest and expertise in organization wide
information security resource planning, protection and management 

 

 

Training Details

Duration

3 Days 

Dates 

January 5th to 7th January, 2009

Venue
for Training and Optional ITIL v3 Exam

Trimentus Technologies,
3rd Floor, 147, GN Chetty Road,
T Nagar, Chennai 600017

Fees 

Rs 15,000/- (Inclusive of tax, courseware, lunch and refreshments) 

ITIL v3 Foundation Exam (Optional) Fees 

Actuals (US$ 165 - Rs 8750/- approx.)

Discount 

Group of 4 or more participants: 10% discount 

Registration 

For Enquiries, confirmations & registrations, please contact us at 044 -
42606200 or email marketing at trimentus.com 




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