[Ilugc] Linux and ISPs
rajasuperman at gmail.com
Sun Oct 12 11:06:15 IST 2008
On Sun, Oct 12, 2008 at 9:58 AM, Girish Venkatachalam
<girishvenkatachalam at gmail.com> wrote:
> That is correct. I am a big/avid fan of BSNL and Indian govt. in
> general. For instance I use SBI for banking.
> BSNL gives superb broadband service.
BSNL service and customer support is not universally good -- the same
holds good for any other ISP as well. See the user reviews on:
Every ISP has both good and bad reviews. To measure the true quality
of a company's customer service, see how unhappy customers (who
are experiencing service, support, billing difficulties) are treated.
In my personal experience, BSNL has the *worst* customer service
department. The people on the phone are not even polite -- when I
had a billing problem, customer support told me "to stop sending a
complaint letter because it was a waste of paper". WTF?!
> Anyway the query was about broadband and linux. BSNL uses very high
> quality hardware infrastructure and their Chinese Sterlite MODEMs are
> extremely robust.
> Anyway people have some well deserved prejudice against BSNL. But wise
> people look at facts and not prejudice.
What are you implying? People who don't use BSNL are stupid?
What facts, other than your own personal experience, can you quote
to show that BSNL is better?
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